RETURNS & EXCHANGE POLICY

Overview

We want you to be entirely satisfied with your purchase from redvelvetrose.com. If you are not, we will gladly accept the exchange of items that are unwashed, unused, unaltered and packed with the original tags attached and accompanied by the original invoice. You can exchange articles within 7 days of your purchase.
Exchange will be provided subject to the immediate availability of stock. Customer will have to bear courier charges (for sending and receiving).

Refunds

Please note we do not offer a cash refund.

Exchanges

Our accessories and sale items are non-returnable but exchangeable.

Cancellation of Orders

On rare occasion Redvelvetrose has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment being declined by the issuing financial institution and when customers do not pickup / reply to confirmation calls from our customer care.

Complaints & Suggestions

For any complaints, suggestions please contact us at: contact@redvelvetrose.com or call us: +923004450978
our customer care operating hours are Mon-Sat: (10:00AM to 06:00PM Pakistan Standard Time or +5 GMT)